Frequently Asked Questions
Everything you need to know about your 4TH ARQ order.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the UK and Ireland. International orders may take 7-10 business days depending on your location and customs processing.
What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be in their original condition, unworn, and with all tags attached to be eligible for a full refund.
How do I know which size to order?
Each product page features a detailed size guide. Our lifestyle collections often feature an oversized fit; we recommend sizing down if you prefer a more tailored silhouette.
Do you restock sold-out items?
While some of our core collections are restocked regularly, our limited edition drops are often one-time releases. You can sign up for 'Back in Stock' notifications on specific product pages.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Clearpay.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. Once an order is confirmed, we are generally unable to make changes or cancellations. Please double-check your shipping address before checkout.